Patient and Public Engagement

I identified the target audience for engagement and ‘hard to reach’ groups, then developed and put into action a communication and engagement strategy.  Communications focused on those who would be most impacted by the proposed changes – people currently receiving gluten free foods on prescription.  The consultation was publicised via primary and secondary care services, Coeliac UK and other local voluntary sector partners, such as Healthwatch, with messages sent out by letter, email and online.  I captured and collated feedback via an online survey and at a face-to-face event where table-based conversations were recorded by a facilitator.  Following the consultation, I evaluated the feedback and made recommendations to the CCG’s executive committee based on the consultation data and internal legal advice.